FAQs
I’m New to the Area. How Do I Get Water Service?
ou can establish an account by completing a Utility Service Application and either emailing the completed form along with the required documents to water@balharbourfl.gov or dropping it off in person at Village Hall.
A deposit will be charged to your account on your first monthly service bill. If you call our customer service line at 305.993.7317 in advance, we can provide you with the exact deposit amount required.
How Do I Discontinue My Water Service?
To terminate your water service, please complete a Utility Service Close Request and submit it by emailing the form to water@balharbourfl.gov, dropping it off in person at Village Hall, or calling our customer service line at 305.993.7317.
Next-day service termination is available Monday through Wednesday. The process includes obtaining a final meter reading, applying your initial deposit as a credit to your final bill, and mailing the final bill to your forwarding address. If a refund is due, a check will be included with your final bill.
What Are My Payment Options?
Water utility bills are issued monthly. Payments may be made by check, money order, electronic check (withdrawn directly from your bank account), or online.
You can submit your payment by:
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Mail: Send your payment with the invoice or payment coupon to
Bal Harbour Village Finance Department
655 96th Street
Bal Harbour, FL 33154 -
In Person: Deliver your payment with the invoice or payment coupon at the Village Hall front desk or drop it in the drop box located outside the main entrance.
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Online: Pay via credit or debit card at https://balharbourwebpay.com/
Please note: Effective November 1, 2020, a convenience fee applies to credit and debit card payments.
How Do I Change My Billing Address?
Please send your new billing address via email to water@balharbourfl.gov along with your account information to ensure your records are updated promptly.
Who Can I Call With a Question About My Utility Bill?
For questions about your utility bill, please call 305.993.7317, Monday through Friday, 9 a.m. to 5 p.m.
What Are the Utility Rates?
For Fiscal Year 2024/2025, utility rates in Miami-Dade County are tiered based on usage. Below are the current rates for residential customers:
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Water Rates (per 1,000 gallons):
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$0.66 for the first tier (up to approximately 16,116 gallons)
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$5.70 for the second tier (approximately 16,117 to 53,056 gallons)
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Rates increase up to $13.47 per 1,000 gallons for higher usage tiers.
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Wastewater (Sewer) Rate (per 1,000 gallons):
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$10.55 per 1,000 gallons of water consumed.
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These rates apply to residential customers and are set by Miami-Dade County for water and sewer services.
For commercial and wholesale customers, rates vary depending on usage and season. For more detailed information, please visit the Miami-Dade County Water & Sewer Department website or contact the Village Finance Department at 305.993.7317.
Who Do I Call If I Have a Water Leak?
The Village is not responsible for leaks that occur on private property. In that case, you will likely need to contact a plumber.
If you are unsure whether you have a leak, or if you need to report a leak outside your property or inside the meter box, please call 305.993.7391 or email publicworks@balharbourfl.gov.
Who Do I Call About a Water Main Break or Fire Hydrant Leak?
Please notify the Public Works & Beautification Department immediately of any water main breaks or fire hydrant leaks in your area by calling 305.993.7391 or emailing publicworks@balharbourfl.gov. For after-hours emergencies, please call 305.993.7360.
What Do I Do If I Have a Sanitary Sewer Backup?
During regular business hours: Please call 305.993.7391 or email publicworks@balharbourfl.gov.
After hours: Please call 305.993.7360.
Our staff will take your name, address, and telephone number and ask if the location has a cleanout connection. If the cleanout connection is accessible, a crew will be dispatched to your home or business to investigate and determine the cause of the blockage.
Please note that our staff will not enter your residence or business under any circumstances. A cleanout connection is required for the Village to clear a lateral backup.
If the Village determines the blockage is on the customer’s side of the connection (i.e., on private property), the customer will need to hire a plumber to clear the line.
Please remember, our crews cannot clear a lateral blockage if there is no cleanout connection.