Overview
Department: Police/Law Enforcement
Salary: $44,608.84
Status: Full-Time
Summary: This is highly responsible, varied and complex telecommunications work, requiring the ability to multi-task in responding to emergency and non-emergency requests for service and assistance from the general public and emergency personnel in the field, through the use of the Central Square computer-aided dispatch (CAD) system, Radio Dispatch System, and other resources.
Work involves responsibility for receiving requests for fire/medical or police services or for information, and promptly and efficiently dispatching personnel and equipment in response to emergency calls or providing requested information. Duties include receiving requests for assistance from police officers and fire personnel in the field, processing their requests, and providing them with the resources to accomplish their tasks, which may include the operation of a fire/medical and police Emergency 911 system, radio and recorders, computer terminals, and the periodic testing of communications equipment. Answer calls from the public relating to information requests or calls for service. Disposition of calls is made in accordance with established procedures; however, an employee in this class must exercise good judgment, make immediate decisions, and know Bal Harbour’s local government operations, the fire or police protection system, and the geographical layout of the Village. Supervision and assignments are received from a superior in charge of the shift, both orally and in writing, and work is reviewed by observation, monitoring of the employee’s operation, and the review of reports and records.
Illustrative Examples of Essential Duties
- Dispatches personnel and equipment for emergency service through use of radio and computerized or other types of communication equipment as assigned.
- Maintains contact with all assigned police/fire units to determine status, their location, and availability.
- Updates information into the dispatched call, provided by the field units, utilizing computer-aided dispatch system.
- Evaluates the need for police/fire units by determining the needs of the public and geographical location, in cases where adjacent municipalities are involved.
- Coordinates all requests from field units while simultaneously informing supervisors of all circumstances and maintaining communication of all personnel, throughout incident, to ensure personnel safety and respond to additional needs.
- Ability to work within a computerized records management system and assist with the processing of public records requests.
- Aids emergency personnel requesting information such as traffic stops, felony stops, or additional resources.
- Responds to inquiries from police and fire agencies, ambulance companies, hospitals, towing companies, and the public.
- Respond to inquiries from the public relating to calls for service or public information.
- Trains new Emergency Dispatchers.
- These essential job functions are not to be construed as a complete statement of all duties performed. Employees may be required to perform related work as needed by the department and Village.
- All Village employees may be required to perform duties related to emergency management and disaster recovery efforts in the event of a natural or man-made disaster.
- All Village employees may be required to attend Village events during and outside regular working hours.
Knowledge, Skills and Abilities
- Some knowledge of the operation of telephone, radio, recorder, computer terminals, and other communications equipment.
- Some knowledge of the geography of Bal Harbour Village, and the location of streets and important buildings or areas requiring special fire or police protection services.
- Skill in the use of a typewriter or related keyboard equipment.
- Ability to speak English clearly in a well-modulated voice, and to use good diction.
- Ability to look up information in directories by index or cross-reference.
- Ability to think and act quickly and calmly in stressful situations.
- Ability to spell correctly, keep records and prepare reports.
- Ability to maintain good concentration, retention of information and recall.
- Ability to hear and understand instructions and requests from citizens.
- Ability to interpret variation of colors on the computer screen.
Education and Experience
- A high school diploma or its equivalent and 6 months – 2 years’ experience operating a keyboard device, receiving, and processing telephone calls.
- 911 Public Safety Telecommunicator certification.
Essential Physical Skills
- Regularly required to stand, sit, see, speak, hear, and use hands and fingers to operate a computer, telephone, or other electronic device.
- Occasional light to moderate lifting of office products and supplies may be required.
Environmental Conditions
- Moderate noise (business office with computers, telephones, printers, fax machines, photocopiers, filing cabinets, and light traffic).
- Ability to work within a confined area.
- Ability to work in a computer station for an extended period.
Supervision Received
- General Supervision and specific assignments are received from and reviewed by various supervisory level staff.
- Duties are performed with limited independence requiring the exercise of discretion, sound judgment and initiative.
- Work is reviewed for compliance with generally accepted operational practices, established departmental policies and standards, and through conversation, observation, analysis of reports, recommendations and results achieved.
How to Apply
Interested applicants should email their resumes to [email protected].
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